Impeo’s privacy policy covers the collection and use of personal information that may be collected by Impeo anytime you interact with Impeo, such as when you visit our website, when you purchase Impeo products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Impeo, and we go to great lengths to protect it.
Why do we collect your personal information? Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.
If you do not want Impeo to keep you up to date with Impeo news, software updates and the latest information on products and services update your personal contact information and preferences.
There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you’re discussing a service issue on the phone with an associate, registering for a seminar, participating in an online survey, or purchasing a product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about Impeo products, such as date of purchase; and information relating to a support or service issue. We collect information for market research purposes, such as your occupation and where you use your computer, to gain a better understanding of our customers and thus provide more valuable service. We also collect information regarding customer activities on our website, and on related websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and Internet services are of most interest to them.
Impeo also enables you to send invitations to family members, friends or colleagues. To fulfill your request, Impeo may require personal information about the person to whom you are sending the invitation or service such as their name, physical address, email address, etc. The personal information you provide about that person is used only for the purpose for which it is collected.
If you use a bulletin board or chat room on an Impeo website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. Impeo is not responsible for the personally identifiable information you choose to submit in these forums.
If you choose not to provide the information we need to fulfil your request for a specific product or service, we may not be able to provide you with the requested product or service.
Impeo takes your privacy very seriously. Be assured that Impeo does not sell or rent your contact information to other marketers. To help us provide superior service, your personal information may be shared with legal entities within the Impeo group globally who will safeguard it in accordance with Impeo’s privacy policy. There are also times when it may be advantageous for Impeo to make certain personal information about you available to companies that Impeo has a strategic relationship with or that perform work for Impeo to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Impeo’s policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Impeo website.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
Impeo takes precautions, including administrative, technical, and physical measures, to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
The Impeo Online Subscription procedure use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the Impeo Online Store, you must use an SSL-enabled browser such as Mozilla Firefox, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Mozilla Firefox.
Impeo has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking your account settings. And you can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents.
As is standard practice on many corporate websites, Impeo’s website uses 'cookies' and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services, such as Impeo Analyst. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.
For example, knowing your first name lets us welcome you with a greeting the next time you visit the Impeo Analyst. Information such as your country and language helps us provide a more useful online experience. And your contact information, and information about your computer helps us register your products and set up your Internet Service and accounts and provide you with customer service.
If, however, you prefer not to enable cookies, please go to the help section of your web brower, which explains how you can disable cookies. Please note that certain features of the Impeo website will not be available once cookies are disabled.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Impeo will not use the information collected to market directly to that person.
In some of our email messages we use a ,click-through URL, linked to content on the Impeo website. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
Impeo’s website has links to the sites of other companies. Impeo is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
If you have questions or concerns about Impeo’s Customer Privacy Policy or data processing, please use the appropriate email addresses to contact us. The Impeo Data Controller will respond to your inquiry within 30 days.
If you do not want Impeo to keep you up to date with Impeo news, updates and the latest information on products and services click here to update your personal contact information and preferences. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.
Impeo may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.
Impeo AB, BOX 4078, 203 11, Malmö, Sweden.
Last updated Nov 8, 2006
© 2006 Impeo AB All rights reserved.